PleasePrEPMe Privacy Policy

Hello! Your privacy is important to us. You should read the policy in full, but here are a few key takeaways:

– We may ask for your full name and e-mail address in our contact form

– We do not post your e-mail address anywhere on our website nor share it with third parties for any reason.

– We use a third party e-mail service which complies with the General Data Protection Regulation (GDPR) to protect your information.

– You can manage your newsletter subscription at any time using the link at the bottom of every e-mail.

– If you do not agree to this privacy policy, please do not use this website.

– If you have any questions, you can contact us at

This privacy policy covers how (“we”, “us”, “our”) collects, uses, maintains and discloses information collected from users (“you”) of the website (“Site”). This policy applies to the Site and all products and services offered by

Personal identification information

We may collect personal identification information from you in a variety of ways, including, but not limited to, when you fill out the contact-us form or submit a provider to the directory. We collect personal identification information from you only if you voluntarily submit this information to us. You can always refuse to share personal identification information and this will not prevent you from using our services, however, doing so may prevent you from engaging in certain activities, for example receiving follow-up information from us after submitting a contact form. You can provide a pseudonym and alternate email address if you choose.

We may collect Personal Information in two ways.

The first is the online contact form for further questions or inquiry.

The fourth is through the use of surveys designated for the purpose of quality improvement, service follow-up and research. Participants may opt out of receiving follow-up surveys at any time and refusing to participate will not result in a loss of benefits or services.

Any names, email addresses, phone numbers, and information voluntarily provided will not be made public, shown or displayed on the website or to its affiliates, nor be shared or used for any purpose outside of our services unless we gain consent.

Submission of clinic information through the “Add a Location” form is consent to publish.

In order for PleasePrEPMe to protect your privacy, you should not provide any information that is not specifically requested.

Additionally, we collect and store information, including the content of conversations and various surveys, which we may use to create — or permit a third party researcher subject to a strict confidentiality agreement to create — and aggregate information that does not identify individual users, for the purpose of promoting and improving PrEP navigation services and their outcomes. We may share this aggregated, non-personally identifiable information (such as age, insurance status, county of residence) and any content of conversations with our funders, partners, researchers or third parties for this purpose. Individual users will not be linked or identified by sharing this aggregate information.

Despite these Terms and Conditions, the Internet is an imperfectly secure environment, and cannot guarantee protection from intruders or interceptors. You agree to use our services and submit information at your own risk. You agree that has no liability regarding unauthorized access to our services.

Non-personal identification information

We may collect non-personal identification information when you interact with our Site. Non-personal identification information may include: browser name (for example, Chrome, Firefox, Safari, etc.), type of computer (Mac, PC, etc.) or mobile device, and technical information like  operating system and Internet service provider.

Web browser cookies

Our Site uses first- and third-party “cookies” to enhance your experience. Cookies make it easier to go from page to page within our Site. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, some parts of our Site may not function properly.

How we use collected information

PleasePrEPMe may collect and use your personal information for the following purposes:

– To improve customer service

Information you provide helps us respond to your customer service requests and support needs more efficiently.

– To personalize user experience

We may use your information as part of a group to understand how Users interact with the services and resources provided on our Site.

– To send periodic emails

We may use email address to respond to inquiries, questions, and/or other requests. We send follow-up surveys via email. If at any time you would like to manage your subscription or unsubscribe from future emails, we include instructions at the bottom of each email. You are also welcome to contact us at

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated (summary) demographic information not linked to any personal identification information regarding visitors and users with our funders, business partners, and trusted affiliates for the purposes outlined above. We may use third party service providers to help us operate our Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission. If you feel you have not consented to receiving emails from us, please contact us at

Third party websites

Users may find content on our Site that link to the sites and services of our partners, funders,  and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Compliance with Children’s Online Privacy Protection Act (COPPA)

Protecting the privacy of youth is especially important. Our website is not intended for anyone under 13 years of age. By using our Site, you signify that you are at least 13 years old or have received parental consent to use our Site.

Changes to this privacy policy

PleasePrEPMe has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage you to check this page for any changes to stay informed about how we are helping protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

Thank you for reading this policy and for visiting our website. If you have any questions about this privacy policy, please contact us via e-mail at or by mail:


550 16th Street, Third Floor

San Francisco, CA 94143

This document was last updated on June 12, 2018